Hello Customer,
We totally get it – sometimes things just don't light up the way you expected them to. If you find yourself needing to return a neon sign, don't worry, we've got your back with our Refund Policy.
No Returns
All sales are final. We do not accept returns on any products unless the item received is damaged or defective.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team within 2-3 days of receiving your order. We will work with you to provide a suitable resolution, such as a replacement or refund.
Quality Assurance
We take great care to ensure the quality of our products before they are shipped. If you have any concerns about the quality of an item, please contact us, and we will address the issue promptly.
Custom Neon Signs:
At Papa's Neon, we take pride in creating unique and personalised signs tailored to your specific preferences. Each custom sign is crafted with great attention to detail to ensure your complete satisfaction.
- Once an order has been placed for a custom sign and the production process has begun, the item becomes non-returnable.
- This includes signs that have been personalized with custom text, graphics, colors, or any other customization.
Cancellation Policy
Orders cannot be canceled once they have been processed. Please review your order carefully before confirming your purchase.
Customer Satisfaction
Your satisfaction is important to us. If you have questions or need assistance, please contact our customer service team, and we will be happy to help.
By making a purchase from Papa's Neon, you agree to and accept the terms of our Refund Policy.
Thanks for being part of our neon family – your satisfaction is our neon heartbeat!
Ignite your world,